We have a 6 days return policy, which means you have 6 days after receiving your item to request a return .
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase .
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package .
Items sent back to us without first requesting a return will not be accepted . You can always contact us for any return question at email@example.com
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right .
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about specific item.
The fastest way to ensure you get what you want is to contact us on firstname.lastname@example.org and ask for an item return or replacement and once the return is accepted and you return the item you have; we make a separate purchase of a new item and the variant paid by you, after you pay the difference to the bank accountmentionedon the website. Unless you wanted a different item, then you need to make a new Order and the company will refund you .
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank to process and post the refund too.